Contact Us

We’d Love to Hear From You

Thank you for choosing Neau Tropics. Whether you have questions about our mushroom chocolate bars, mushroom gummies, your order, wholesale opportunities, or general product information, our customer support team is here to help.

We are committed to providing fast, friendly, and reliable assistance to ensure you have the best possible experience with Neau Tropics products.

Customer Support

Our support specialists are available to assist you with:

  • Product information and recommendations

  • Order status and tracking

  • Shipping and delivery questions

  • Wholesale and bulk purchases

  • Returns and refund inquiries

  • Website or payment assistance

  • General customer support

We aim to respond to all enquiries within 24 hours during normal business days. Many enquiries receive a response much sooner.

Contact Information

Email: sales@neautropics-chocolates.com

Customer Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed

Send Us a Message

Please complete the contact form with the following information:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • Subject

  • Your Message

Our team will review your enquiry and get back to you as quickly as possible.

Wholesale Enquiries

Interested in becoming a Neau Tropics retailer or distributor?

We welcome wholesale enquiries from licensed retailers and qualified businesses. Please include the following in your message:

  • Business Name

  • Website

  • Country

  • Estimated Order Quantity

  • Contact Information

Our wholesale department will respond with pricing, availability, and partnership information.

Order Support

If your enquiry relates to an existing order, please include:

  • Order Number

  • Name used when placing the order

  • Email Address

  • Brief description of your enquiry

Including these details helps us resolve your request faster.

Frequently Asked Questions

Before contacting us, you may find the answer you’re looking for in our Frequently Asked Questions section, where we cover topics including:

  • Shipping times

  • Product information

  • Storage recommendations

  • Order tracking

  • Returns

  • Payment methods

Quality Commitment

At Neau Tropics, we are dedicated to providing premium mushroom chocolate bars and mushroom gummies made with carefully selected ingredients and manufactured to high quality standards. Customer satisfaction is one of our highest priorities, and we continuously strive to improve every aspect of your experience.

Stay Connected

Follow Neau Tropics for product updates, new flavour releases, promotions, educational content, and exclusive offers.

Thank you for choosing Neau Tropics. We appreciate your trust and look forward to assisting you.